Frequently Asked Questions

We have hundreds of Charity Partners who have given us signed permission to collect GiftAid on their behalf and to work with them. We have two Charity Liaison Officers who talk to charities all of the time. Below, is a selection of questions which they are regularly asked.

Practical Issues

  • Do we have to be a Registered Charity?
  • We generally only deal with charities who are registered with The Charity Commission. However, we do get some requests for non-registered charities ( eg a local football club ) in which case we will carry out our own checks before accepting donations. Occasionally we are asked to receive donations for alternative items ( eg a park bench, a tree) and we do this provided we have checked the veracity of the request.

  • If you collect the donations can we claim the GiftAid?
  • The Data Protection Act prevents us from passing on the personal information of any donor without their express permission. We give donors the option to allow their details to be forwarded to charities, but almost all donors do not grant us that permission. In which case it would be impossible for the Charity to then claim the GiftAid.

  • Can we have the details of the next of kin?
  • Yes. We ask all of our Partner Funeral Directors to seek permission from their client to pass their details on to the charity so that they can confirm receipt of the monies and thank the family of the deceased.

  • Can we have the details of the Donors?
  • The Data Protection Act prevents us from passing on the personal information of any donor without their express permission. We give donors the option to allow their details to be forwarded to charities, but almost all donors do not grant us that permission. If the donor does tick the box to give us permission then we will pass you their e-mail address when we send you the donation finalisation e-mail.

  • When and where is the funeral?
  • Our web page created for the deceased carries all of this information (when provided to us).

Financial Issues

  • How do you receive remuneration?
  • As with any organisation we have costs. Most of our costs relate to staff who administer our system although almost 20% of our staff are volunteers. In order to cover our costs we make a service charge of 5% of the gross donation. Please see the "graphic" in the GiftAid section. We do not deduct fees from cash or cheque transactions.

  • How do we get the money?
  • Whether, or not, your charity has signed the form ChV1 we will ask you to give us your bank account details. The money will be sent to you electronically. We will then e-mail you a notification of the amount and the details.

  • When do we get the money?
  • We ask each Funeral Director when they want to close the donation account for any funeral. They usually request this 6-8 weeks after the funeral. When the account is closed we forward the money to you within a maximum of one working week. We also include the GiftAid with these payments although it takes us many weeks to recoup this money from HMRC.

  • How do we know what monies you have in transit for us?
  • When you sign the ChV1 form we will list your charity name on our website. We will also give you secure access to your own area of our website with a code a password. You will then be able to see all monies in transit to you including past payments.

  • What is a ChV1 form?
  • It is an HMRC form upon which you can give us permission to collect GiftAid on behalf of your charity. We will send this form to you to sign and return to us. We will submit this and await the CTY51.

  • What is a CTY51 form?
  • We submit the ChV1 to HMRC and after a period ( usually around 4-6 weeks ) they send us a CTY51 form which gives us their permission to collect GiftAid on your behalf.

  • Can all charities receive GiftAid?
  • No. Only charities that are registered with both the Charity Commission and HMRC are eligible for GiftAid.

  • Can you claim GiftAid retrospectively?
  • You can claim GiftAid up to four years after a donation provided that your registration with HMRC predates that.

  • Are the monies in transit safe and secure?
  • Yes we keep your monies in a separate Charity Account specifically designated to you. This account cannot be used for any other purpose.